FAQs
Below’s some helpful questions about our handcrafted leather bags, customization options, shipping, and more.
If you can’t see what you’re looking for, feel free to contact us - we’re here to help!
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Are your leather bags handmade?
Yes, each bag is unique and handmade by me.
Can I customize my leather bag?
Absolutely! We offer a custom made bag option where you can choose the size, style, material, and hardware for your bag.
What types of leather do you use?
Absolutely! We offer a custom made bag option where you can choose the size, style, material, and hardware for your bag.
What types of zippers do you use?
How do I care for my leather bag?
To keep your bag looking its best, clean it gently with a soft, damp cloth and avoid prolonged exposure to direct sunlight or moisture. For deeper cleaning, we recommend using a leather conditioner suitable for your bag’s material.
How long does it take to make a custom bag?
Custom orders typically take 7-10 days to create. Once your bag is complete, I'll notify you and ship it promptly.
Do you offer repairs for your bags?
If your bag needs repair due to a manufacturing defect or wear and tear, contact us, and I will guide you through the repair process.
What is your return policy?
We accept returns on unused, non-customized bags within 14 days of delivery. Custom-made bags are non-refundable but can be adjusted or repaired to meet your satisfaction.
How long does shipping take?
Shipping times vary depending on your location.
Domestic orders typically arrive within 3-7 business days after dispatch, while international orders can take 7-14 business days.
We’ll provide tracking details once your order has shipped.
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary depending on your location. Exact details will be provided at checkout.