Shipping & Delivery

Each custom-made bag is carefully crafted by hand.

Custom orders typically take 7-10 days to create.

Once your bag is complete, we will notify you and ship it promptly.

Shipping Rates & Delivery Times

Location	Carrier	Price	Method	Estimated Delivery Time
New Zealand (Urban)	NZ Post	$10 Flat Rate	Economy Shipping	Up to 3 Business Days
New Zealand (Rural)	NZ Post	$18 Flat Rate	Economy Shipping	3 to 5 Business Days

*Delivery times are estimates only and cannot be guaranteed.

International Shipping

We currently only ship within New Zealand for now.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order through NZ Post.

Delays & Lost Shipments

While we aim for timely delivery, unforeseen delays due to weather, holidays, or courier issues may occur. If your order is delayed or lost, please contact us at kate@katehancock.co.nz.

For any shipping-related inquiries, feel free to reach out at kate@katehancock.co.nz